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Italy's antitrust authority has launched an investigation into budget airline easyJet over alleged unfair business practices concerning baggage charges. The authority announced on Tuesday that the probe focuses on easyJet's website and app, which reportedly advertise only the average price for checked baggage and sports equipment on round trips. According to the authority, easyJet defaults to bundled purchases, even when customers do not wish to select them. The investigation aims to assess whether these practices violate consumer rights. EasyJet said in an emailed statement it had "always acted in line with applicable consumer laws and remains committed to ensuring transparency and fairness" for its customers.
Italy's antitrust authority has launched an investigation into budget airline easyJet over alleged unfair business practices concerning baggage charges. The authority announced on Tuesday that the probe focuses on easyJet's website and app, which reportedly advertise only the average price for checked baggage and sports equipment on round trips. According to the authority, easyJet defaults to bundled purchases, even when customers do not wish to select them. The investigation aims to assess whether these practices violate consumer rights. EasyJet said in an emailed statement it had "always acted in line with applicable consumer laws and remains committed to ensuring transparency and fairness" for its customers.
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